FAQs

GENERAL INFORMATION

Q: Are you a trading company or a factory?

A: Morejoyous is an integrated enterprise which contains trading and manufacturing. We own a professional plush toys factory.

Q: Do you have the ability to keep up with my demand? 

A: So far, we have never had a customer whose needs exceeds our manufacturing capabilities. Our capacity can reach 500,000 pieces per month.

Q: Is your first price quote the final price?

A: We can estimate cost for most products accurately, unless the design is very special and complex. Your price will be the final one before we start production and there will not be any surprise charges to worry about.

Q: Can I just order a few samples not goods in bulk?

A: No. As a department of company, our designer room can’t take orders of samples individually. There has to be an order with large quantity after samples.

Q: Will my toys be safe and can pass testing regulations?

A: Yes. All of our toys meet all required safety standards. We pride ourselves on our 100% safety record. Please visit the Support page to check how we test toys.

ABOUT SAMPLE

Q: Can you custom made a toy based on my ideas?

A: Yes. Most of our products we made are designs from customers. You can change the design we recommend or use your design completely. It’s no problem for us to make a toy based on an idea or an image. You can print a logo or something else.

Q: How do I protect my idea or intellectual property?

A: We’d like to sign a non-disclosure agreement at the beginning. Saintoy has been a company for so many years on the fact that we only manufacture goods for customers. We have no interest in stealing ideas. At the same time, we make efforts to protect your intellectual property from other parties who can approach it.

Q: How much does my idea cost to produce?

A: Generally approx US$100. There are many factors that influence the price, such as material, quantity, size, quality and accessories. Generally, the sample fee would be refunded if there is an order followed.

Q: How does morejoyous  make my idea into a toy?

A: Contact our salesman with details as many as possible. Our salesman would share their opinions and ask our designers make them.

Q: What kind of material are you used for the plush toys?

A: Suitable ecofriendly material will be recommended according to your design. Besides, the material could be made according to your requirement.

Q: Can you make the color of the plush toy required?
A: Sure, just send us the PMS color number.Will choose the closest color for your design. Color could be customized for big quantities.

 Q: How do you make the logo?
A: Logo could be made in printing or embroidery according to your design.

ABOUT PRODUCTION

Q: What is your minimum order quantity?

A: If materials for your toys are in stock, the MOQ is 500 pieces. It is definitely more economical to order 5,000+ pieces.

Q: How long does it take to get my product?

A: Approximately 30-45 days after sample is approved. This not only depends on quantity, another important part is how well information and details are communicated between us. Before an order, our salesman will advise basic information, if you have any special requirements, better advise at the first place. You can check the shipping time with us.

Q: How can I control the quality of the goods?
A:We are strict to quality control with 4 steps of quality checking to ensure the quality.
The third-party inspection is welcomed after goods finished.

Q: What about copyright and licensing issues?

A: When you place an order with us, you represent and warrant that you have the authority to order, purchase, and distribute. If you have an idea that you would like to keep under wraps, we are comfortable with signing an agreement.

Q: What if I have special packing needs?

A: No problem! We can pack your goods in simple poly bags which are great for mail order and catalog sales, or we can design a full color display box for retail store shelves.

Q: How do I inspect goods before shipping?

A: You can send a representative or a third party inspector. Our factory has QC for every progress. Our company QC or salesman must do inspection before shipping, they will send you photos.

Q: How do you ship the goods?
A:Goods could be shipped to your agent in China or by express/air sea to your door/port.

Consult Your Morejoyous Toys Experts

We help you avoid the pitfalls to deliver the quality and value your products, on-time and on-budget.

Contact Morejoyous